Provide superior customer service, achieve high productivity, and increased sales while enjoying reduced operating costs by outsourcing your business’ contact center with us. Blueprint’s trained and professional agents act as a true extension of your business, providing seamless support with a personal touch when communicating and transacting with your customers and clients.
Driving sales in your business by ascertaining and converting potential clients to actual buyers of your products or services.
Managing various customer issues, providing effective solutions and high-level of client satisfaction.
Resolving your customers’ technical issues while helping them navigate through your systems smoothly and satisfactorily.
Keeping your systems running smoothly and ensuring your users get the maximum benefits from it.
Supporting your clients’ needs and providing issue resolution while maintaining human connection and empathy.
Here are our four easy steps that we follow in order to match your business with the best Blueprint talent.
Let’s jump on a call to discuss who you are looking for, your staffing requirements and specifications. As we cater to businesses all over the globe, we are confident to provide you with skilled staff to work on your preferred hours or schedules that are suitable for your business operations.
Leave the staff sourcing to us. From our pool of inhouse talents, we vow to match you with the perfect fit who have the skill set that best suits your business’ needs. A list of suitable candidates for you to select from will be provided for your perusal. To better help you with the decision making, online interviews with the best candidates may be conducted.
After you’ve come up with the decision on who you will hire and/or other services that you will need us to support you with, Blueprint will provide an electronic agreement for you to sign. This document will define pertinent terms of our working agreement including: services provided, expected working hours or deliverables, payment and invoice schedules, etc. Of course, be sure to review the fine print to make sure it is acceptable to you before sending it back to us. You may also review our current pricing matrix here.
You’ve found the right staff for your business and you’ve signed up. Congratulations! Now, what? Take some time to properly onboard your new staff and set them up for success right out of the gate. Start sharing with them your company’s vision, brand guide, how your business operates, etc. Set expectations, goals, and deliverables. While you shouldn’t have to teach your new staff everything, it is highly suggested to provide account specific training whenever possible.
Our commitment to delivering A-PLUS Staffing Solutions for your business does not stop with just providing you with the Blueprint talent to do the legwork. Surefire ways and proactive strategies are observed to ensure our remote staff's continued excellent performance in order to provide the highest levels of service and client satisfaction.
Touch base via phone or gather feedback, temperature check, and discuss areas for improvement of remote staff performance and Blueprint’s existing processes
Email confirmation of per item covered in the discussion and schedule of the next session.
Coaching and feedback session with immediate superior.
Discuss performance and areas for improvement;
Tiering upgrades and pay grade status.
Signed Performance Evaluation Sheet for documentation purposes.
Upgrade of working hours and/or length of Agreement term.
Same process applies for additional staffing needs.
If you have any questions, we'd love to hear them. Please fill out this form and we will get back to you soon.
